Submitting System Access Requests via Zendesk

Introduction:

Please refer to this article for detailed instructions on submitting a System Access Request. All systems and applications are now organized by their respective departments (e.g., Finance, Retail, IT, CPG, etc.). If the system you need is not listed, please contact the Helpdesk (helpdesk@verano.com) for assistance.

Steps:

1. To access the form, navigate to help.verano.com using your preferred web browser.

2. Select 'Continue with Verano SSO' to begin the sign-in process.

3. When prompted, enter your Verano credentials (first.last@verano.com, followed by your password), then select sign in.

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4. Once signed in, you will be redirected to the Verano Help homepage. Here, you can access departmental articles and resources via the ‘Help Topics’, submit requests, and quickly navigate to The Joint & Verano intranet.

• • To begin with your request, select ‘Submit a Request’ in the top righthand corner, or bottom middle (outlined in green).

5. From the Support Request page, select the 'System Access Request' form.

6. Once you have selected the form, you will see the following fields. Please refer to the instructions below for details on each of these fields. Note: some systems require additional information, if selected, you will see those fields populate based upon your desired system.

• • ‘Department’ – each system/application has been categorized by departmental use. Once you select the appropriate department, you will see a list of relative systems. (EX: You are requesting Sweed access, begin by choosing ‘Retail’ from the dropdown, then select Sweed from the system options presented.)
  • ‘Request Type’ – Select from the following options:
    • ‘New’ for new users/users who do not have preexisting access.
    • ‘Updated’ – Users who have preexisting access who require a role change or additional access.
    • ‘Terminated Users’ – Users who are no longer with Verano and need their access revoked.
  • ‘Requested For’ – This is a manual entry field, input the users Verano email address you are requesting access for.
    • Please verify accuracy prior to submission to ensure your request is fulfilled in a timely manner.
  • ‘Requested Completion Date’ – Select the desired completion date from the calendar.
    • Please note: This is a requested completion date and cannot be guaranteed. A best practice is to submit the request as far in advance as possible to ensure completion on or before this date.
  • ‘Description’ – Please submit any additional notes or requirements for your request.
  • ‘Attachments’ – (Optional). Include any images or references if needed.

7. After selecting your desired system via the 'Department' field, fill out each additional field accordingly, then select 'Submit'. Before submitting, please verify all information and details are accurate.

8. Once submitted, you will see a summary of your request via the 'My Activities' page:

9. To view all requests you have submitted, select 'My Activites' at the top of the page, or select the dropdown beside your name at the top righthand corner, then select 'My Activities'. 

10. Within the 'My Activites' page, you can see the status of all requests.

• ‘Open’ – Request has not yet been worked on. 
• ‘Pending Approval’ – Request is waiting on the system Approver to approve or deny.
• ‘In Progress’ – Request has been approved and/or is waiting on further action from the assignee.
• ‘Solved’ – Request is complete.
  • Note: if a system access request is denied, it will also reflect as 'Solved'. You will receive a notification of the final approval status. 

Contact Support:

If you encounter any issues or unexpected errors when completing your request, please contact the Helpdesk (helpdesk@verano.com) for further assistance. 

Conclusion:

Please refer to this guide is you have any questions about submitting a system access request. 

To ensure your request is fulfilled in a timely manner, always verify the accuracy of the information provided. Any requests which have incorrect information (email address, role, location, etc.), will be denied and require resubmission. 

Check your activities for status updates on your requests before contacting support of the system Approvers/Admin(s). While our team strives to fulfill all requests by the requested completion date, please be aware that not all requests may be completed by this date. As a best practice, submit your requests as far in advance as possible.