Purpose:
In some situations, it may be necessary to force Intune agent on the managed device to contact Intune service in the cloud (check-in). This will ensure that all assigned configuration and compliance policies are re-applied and refreshed on the device.
For example, your device may be showing as not compliant even though all Windows updates have been installed. To force Intune agent to check-in please follow the below steps:
- Go to Windows Settings.
- Select 'Accounts'.
- Select 'Access work or school'.
- Select 'Connected to Verano's Entra ID (Corporate) account', then click on the 'Info' button.
- Scroll down and click on the sync button.
Wait for the message that states 'the sync was successful' with a current date/time. See below for example:
Note: If there is a message in red font that says sync failed becuase there is an issue with user credentials, follow the instructions on the screen to refresh your credentials.